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Social Janitor · Help Center

How can we help?

Find guides for getting your Instagram data, understanding Social Janitor results, privacy, billing and common troubleshooting questions.

Browse 44 published guides.

01

Getting your Instagram data

Download the right Instagram export, unzip it, find the follower files and import them into Social Janitor.

How to Download Your Instagram Followers and Following ListHow to Import an Instagram Export into Social JanitorWhere Are Followers and Following in an Instagram Data Export?What Instagram Files Does Social Janitor Need?How to Read an Instagram Followers JSON File

02

Understanding your results

Understand Mutual, Following only, Followers only and changes between snapshots.

Instagram Followers vs Following: What’s the Difference?What Does “Following Only” Mean on Instagram?What Does “Followers Only” Mean on Instagram?What Are Mutual Followers on Instagram?Why Are Some Accounts in Following Only?Why Are Some Accounts in Followers Only?Why Are Some Accounts Mutual?Why Did an Account Move Between Result Groups?How to Compare Instagram Followers and FollowingHow to See Who Doesn’t Follow You Back on InstagramHow to Find Who Unfollowed You on InstagramDoes Instagram Data Download Show Unfollowers?How to Track Instagram Follower Changes Over TimeHow Often Should You Download Your Instagram Followers Data?Can Instagram Tell You Exactly When Someone Unfollowed You?Can You See Why Someone Unfollowed You on Instagram?Can I Analyze More Than One Instagram Profile?

03

Privacy & data

Learn what stays in your browser, what is stored online and how backups and deletion work.

How Social Janitor Works: From Instagram Export to Follower ListsCan You See Who Unfollowed You on Instagram Without an App?Can You See Who Doesn’t Follow You Back Without Logging Into Instagram?Are Instagram Unfollower Apps Safe?Does Social Janitor Upload My Instagram Followers Data?Where Is My Instagram Data Stored in Social Janitor?How Do I Delete My Social Janitor Data?Can Social Janitor Restore My Lost Instagram Snapshots?Does Signing Out Delete My Social Janitor Data?Can I Use Social Janitor on Another Device?How Do I Restore a Social Janitor Portable Backup?

04

Billing & account

Manage Pro, billing, refunds, account access and subscription changes.

What Is the Difference Between Free Preview and Pro?How Do I Manage My Social Janitor Billing or Payment Method?How Do I Cancel My Social Janitor Subscription?Can I Get a Refund for Social Janitor?What Happens When My Social Janitor Subscription Ends?What Happens If My Social Janitor Payment Fails?What If I Forgot My Social Janitor Password?

05

Troubleshooting

Fix import problems, missing data, unexpected counts and snapshot-history issues.

Why Won’t My Instagram Export Import?Instagram Data Export Not Showing All Followers? Here’s What to CheckWhy Is My Social Janitor Snapshot History Missing?Why Don’t My Social Janitor Result Counts Add Up?
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